Whitelisting Instructions

Yahoo

To ensure your email alerts are delivered to your Yahoo inbox (not the bulk mail or junk mail folder), you can instruct Yahoo to filter it to your inbox. Here’s how:

  1. Open your Yahoo mailbox.

  2. Click “Help,” the wheel on the far right side next to your name.

  3. Click “Settings.”

  4. Click “Filters.”

  5. Next, click “Add.”

  6. Give the filter a name.

  7. In the top row, labeled “From,” make sure “Contains” is selected in the pull-down menu.

  8. Click in the text box next to that pull-down menu, then enter this address in the “From” line: [email protected].

  9. At the bottom, where it says “Move the message to:,” select “Inbox” from the pull-down menu.

  10. Click “Save Changes.”

Gmail

If you’re using Google’s Gmail for email, you can ensure that your email is delivered to your inbox by either adding the sending address to your contacts list or by marking any incorrectly filed email as “Not Spam.” Here’s how:

Open the latest issue of the email you want to whitelist.

Click the “More” link. It’s a small gray down arrow next to the date and timestamp on the email, over on the right.

When the extra options are visible, click “Add Sender to Contacts List.”

Alternatively, you can just send an email to [email protected], and that will add the address to your contacts list automatically.

Even if the email you send doesn’t go through (for whatever reason), the act of sending it does the job of putting the address into your contacts list—and that’s what counts.

If one of your emails has been filtered into the spam folder, you can prevent that from ever happening again:

  • Click on the “Spam” link to open your spam folder.

  • Click on the wrongly-filtered email to open it.

  • Click the “Not Spam” button on the top of the email (right next to “Delete Forever”).

Outlook.com/Hotmail

  1. Click on the Setting tab (the “Gear Icon” in the right-hand corner).

  2. A menu will then pop up on the left-hand side, under “Junk Mail” click on “Safe Mailing Lists” and then on “Safe Sender.”

  3. You will need to add our email to both these lists. Once you click on “Safe Mailing Lists.” You will enter [email protected] in the empty bar and click on the plus sign to the right.

  4. Lastly, you will do the same with “Safe Sender” list. After completing these steps you should now be receiving our emails, either to your Junk box or Inbox (under focused or other).

  5. If our emails are going to your Junk box please make sure to “Mark as Not Junk.” So you can receive your emails properly.

America Online (AOL)

If you’re using AOL, you can ensure that your email alerts are delivered to your inbox by setting your mail controls. Here’s how:

  • Once you’re in your inbox, go to “Options” (under your username on the far right).

  • Select “Mail Settings.”

  • Click “Filters and Alerts.”

  • Click “Create Filter.”

  • Give the filter a name.

  • In the “From” line, enter this address: [email protected].

Alternatively, you can just send an email to the Palm Beach Research Group “From” address, and that will add us to your “People I Know” list automatically:

  • Open your latest Palm Beach Research Group email.

  • Copy the address in the “From” line, which is [email protected].

  • A new email window opens with the wrong address in the “Send to” box.

  • Replace the address in the “Send to” box with the one you copied out of the “From” line.

  • Click “Send.”

Even if the email you send doesn’t get through to us (for whatever reason), the act of sending it does the job of putting the Palm Beach Research Group into your “People I Know” list, and that’s what counts.

Others

Many popular email programs including Outlook, Windows 10 Mail, and Thunderbird, may not provide a convenient way for you to whitelist your email. If you are using this sort of email system and do not receive emails from us, contact your Internet Service Provider (ISP) for assistance.

You should be able to receive any email from us as long as [email protected] is added as a whitelist safe sender. If you followed these steps and still do not receive our emails, then please contact our customer service department here.

Thank you for whitelisting our email address, and we hope you enjoy our service.